Choosing where to service a vehicle should feel simple. But for many drivers, it can feel confusing, stressful, and expensive, especially when an unexpected repair shows up.

Prosidium Lifetime Repair Care (PLRC) is designed to make the service experience easier to understand and easier to return to. It provides lifetime parts and labor coverage tied to qualifying repairs within the repair order process

The result is a service relationship built on confidence: customers know what was repaired, what is protected, and where to go when they need help again.

The big idea: turn a repair order into a long term service relationship

PLRC is built around a straightforward customer experience.

When a customer approves a qualifying repair, PLRC helps attach an ongoing benefit to that repair. Instead of leaving with just a receipt, customers leave with a clear reason to come back to the same service department for future care.

This matters because most people are not trying to become repair experts. They want:

• a clear explanation
• a repair done right
• a sense of confidence the problem is handled
• a service team they can trust next time

PLRC supports that experience by reinforcing long term care and making future service visits feel more predictable.

What PLRC is in plain language

PLRC is a service department product that offers lifetime service value rather than short term, reactive protection.

It provides lifetime parts and labor coverage tied to real repair orders. That means the coverage is connected to repairs that actually happen, not vague promises or confusing fine print.

Because of that, it is also easy for service advisors to explain and easy for customers to understand.

How PLRC works inside the repair order process

PLRC is designed to fit into the normal service workflow.

Here is the simplified process:

• A repair order is created
• Qualifying parts are identified
• Coverage is added in a clear way tied to those parts
• Payment is completed and the contract is sent

Key point: this is intended to be seamless for both the dealership team and the customer. Coverage is attached to qualifying repairs, and the customer can leave with documentation that explains the benefit.

What the customer sees and why that matters

A major challenge in service is uncertainty. Customers often ask:

• What did I approve
• What did I pay for
• What happens if this issue comes back

PLRC is designed to reduce that uncertainty by keeping coverage tied to the repair itself, with clear documentation generated from the qualified repair order.

This helps customers feel more confident returning to the same service department, instead of starting over somewhere else.

Contracting and claims: familiar and straightforward

PLRC uses a nationally approved form generated from the qualified repair order. The signature process is designed to integrate with existing signature tools.

On the backend, claims are handled through a process similar to standard vehicle service contract administration, designed to be clear and consistent.

Why this helps with long term retention

Long term retention is not about gimmicks. It is about the customer knowing where to go and believing they will be taken care of.

PLRC supports retention by:

• creating a clear, ongoing benefit tied to real repairs
• helping customers feel less need to price shop for future service because they understand what is covered
• making future service visits feel easier because the service team already knows the vehicle history

In other words, it helps build a habit: when the customer needs service, they return to the dealership that provided long term care.

FAQs

Is Lifetime Repair Care the same as an extended warranty

PLRC is different from a traditional extended warranty because it focuses on lifetime parts and labor coverage tied to qualifying repairs performed through the repair order process, documented through a national contract form.

Does this change how the service department operates

PLRC is designed to fit into the current repair order workflow, with qualifying repairs triggering the coverage and the contract generated from the

What does the customer receive

Customers receive documentation of the lifetime benefit connected to the qualified repair order, so the coverage is clear and easy to reference later.

How are claims handled

Claims are managed through a standard administration process intended to be familiar to dealerships and straightforward for customers when they return for covered repairs.

Want to learn how PLRC works at the service counter

If you are a dealership team member or a vehicle owner and you want to understand how PLRC fits into a normal service visit, the best next step is a short walkthrough.

We can show how the coverage is applied to qualifying repairs, how the documentation is generated, and what to expect if a covered repair is needed again in the future.