Stand out against independent shops
Price is not the only story. Offer lifetime coverage on eligible parts and labor to justify the repair investment and earn the next visit.
Prosidium Lifetime Repair Care
Turn every eligible repair into a lifetime relationship.
Give customers lifetime parts and labor coverage on eligible customer-paid repairs while helping your dealership increase service retention, reduce quote shopping, and build trust in the service lane.
QUOTE SHOPPING
↓ reduced
CSI LIFT
+ 3-10%
NEGATIVE RETURNS
↓ fewer
RETENTION
↑ up
What Is Lifetime Repair Care?
Lifetime Repair Care is a dealership service retention program that provides lifetime parts and labor coverage on eligible customer-paid repairs. It helps service departments create a stronger value story, reduce customer-pay repair defection, and give customers a reason to return to the dealership for future service.
Why Lifetime Repair Care Matters
Customers have more service options than ever.
When a customer receives a repair quote, they may compare prices, call a local repair shop, or take the diagnosis somewhere else. Even when they trust the dealership, cost hesitation can create friction.
Lifetime Repair Care helps reduce that hesitation by giving customers something they may not receive elsewhere: lifetime parts and labor coverage on eligible repairs.
That added value can help dealerships:
- Improve service retention
- Reduce customer-pay repair defection
- Build customer confidence
- Strengthen service department loyalty
- Differentiate from independent repair shops
- Create a better repair experience
Lifetime Repair Care can support your dealership repair retention program by giving customers a stronger reason to approve eligible repairs and return to your service department.
Built for Service Teams and GMs
A simple way to add value to every repair without changing your process.
Found revenue in every RO
Generate revenue from repair orders you are already writing. Eligible parts and labor lines become an easy add on that increases RO value today and helps protect future service retention.
A clean differentiator
Independent shops often win on price. You win on trust with lifetime coverage that brings customers back to your service drive.
Zero extra effort
Each eligible part and labor line on the repair order includes a limited lifetime warranty. You keep servicing vehicles. The program does the rest.
Fewer negative returns
Customers leave with peace of mind instead of doubt, which lowers upset returns and improves the service experience.
No new process. No new headaches. Just better outcomes.
A simple way to add value to every repair without changing your process.
Generate the CPRO as usual
Advisors add parts and labor to RO as they do already. No changes to current RO creation process.
Automatic inclusion
Eligible part line items receive Lifetime Repair Care automatically. The system calculates and applies coverage for you.
Customer leaves confident
The repair is backed with a lifetime warranty statement, turning car repair anxiety into confidence.
Loyalty follows
When a new repair for covered parts arises, customers return to you instead of the competition across town.
“We’ve increased service profitability and our RO amounts are up on average without friction. CSI scores are climbing too.”
– Corporate Service Director
“We've been having an easier time closing phone repair quotes after installing PLRC. ”
– Fixed Ops Director
FAQs
Lifetime Repair Care is a dealership service retention program that adds lifetime parts and labor coverage to eligible customer-paid repairs at participating dealerships.
Parts and labor lines that meet program criteria are covered automatically. Your Prosidium representative will help configure eligibility for your store.
Lifetime Repair Care is included with eligible customer-paid repairs at participating dealerships and is designed to add value without requiring a separate product sale.
It helps dealerships improve service retention, reduce repair defection, create a stronger customer-pay repair value proposition, and give customers a reason to return to the dealership.
It supports fixed operations by making customer-pay repairs more valuable, helping service advisors communicate a stronger reason to approve the repair, and encouraging repeat service visits.
Check out our sample agreement. Please view our sample agreement by clicking this link.
Independent shops often compete on price. Lifetime Repair Care helps dealerships compete on value by adding lifetime parts and labor coverage to eligible repairs.
Absolutely! This program is designed to be fully reinsurable.
Claims follow a simple verification and approval process administered by Prosidium. We aim to keep customers in your lane and out of frustration.
Lifetime Repair Care helps dealerships support repair retention by adding lifetime parts and labor coverage to eligible customer-paid repairs. This gives customers a stronger reason to approve the repair and return to the dealership for future service. Learn more about building a dealership repair retention program.
Build More Trust in Every Repair
Lifetime Repair Care helps dealerships turn everyday customer-pay repairs into long-term retention opportunities.
By adding lifetime parts and labor coverage to eligible repairs, dealerships can give customers more confidence, create a stronger service experience, and build lasting trust after the sale.
Help your dealership give customers more reasons to return.
Schedule a Lifetime Repair Care conversation today.