PWC F&I Training Certification Program

Prosidium Lifetime Repair Care

See the customer-pay revenue your service drive is missing without Lifetime Repair Care. Enter your numbers below.

ROs
Exclude warranty, internal, oil changes and maintenance.
$
Combined parts and labor.
$1,645.00PLRC dealer average
Based on PLRC dealer performance reports, inception to date.
%
Found revenue per month
$0
$0 per year in parts & labor
Ticket lift$0On the ROs you already write
Volume lift$0From added ROs
Customer Pay mechanical today$0
With Lifetime Repair Care$0
Every month you wait costs about $0. Schedule a demo

Ticket lift = (PLRC $/RO − current $/RO) × current ROs. Volume lift = added ROs × the same difference. Projections based on the numbers you enter, not a guarantee of results.

Average RO
$1,645

Average repair order with Lifetime Repair Care

Customer Pay hours
3.6–4.6X

More Customer Pay hours on ROs with PLRC

Source: PLRC dealer performance reports, inception to date (Sept. 2026).

What the Data Shows

Once a vehicle is 5 or more years old, only 24 out of every 100 owners bring it to the dealership for service and repairs.

100

Customers with a vehicle 5+ years old

24

Come to your service department for service and repairs. The other 76 go somewhere else.

74%

Of customers who service with you are likely to buy their next vehicle from you

~18

That leaves only about 18 of every 100 customers who are servicing with you and likely to buy their next vehicle from you.

Go elsewhereService with youLikely to buy from you
Lifetime Repair Care gives your customers a reason to keep coming back.

Source: Cox Automotive 2025 Service Industry Study.

What Is Lifetime Repair Care?

Lifetime Repair Care provides lifetime warranty coverage on qualified parts and labor. Once a covered repair is made, your customer never pays for that repair again for as long as they own the vehicle.

For your service drive, it means a higher average $ per RO, because customers approve repairs the same day instead of shopping on price, and more customer-pay ROs over time.

  • Parts and labor covered on qualified repairs
  • For as long as the customer owns the vehicle
  • No added cost to your customer
  • Belts, batteries and brakes included, with no minimum RO amount

No new process. No new headaches.

Installed and running in two weeks or less, with no disruption to daily operations.

1
DMS integration

We program it directly into your DMS. No workarounds.

2
Shown on the RO

Coverage is listed on every covered repair order automatically.

3
Customer delivery

The warranty is emailed to the customer. No extra advisor work.

4
Retail-rate claims

Claims work like a normal service contract, paid at retail labor rates.

“We’ve increased service profitability and our RO amounts are up on average without friction. CSI scores are climbing too.”

– Corporate Service Director

“We’ve been having an easier time closing phone repair quotes after installing PLRC.”

– Fixed Ops Director

FAQs

Does the customer buy Lifetime Repair Care separately?
No. It's included with eligible customer-paid repairs at participating dealerships, at no added cost to the customer.
What qualifies as an eligible line item?
Parts and labor lines that meet program criteria are covered automatically. Your Prosidium representative will help configure eligibility for your store.
How are claims handled?
Claims follow a simple verification and approval process administered by Prosidium, just like a normal service contract.
Does this incorporate into reinsurance?
Absolutely. This program is designed to be fully reinsurable.
Where can I view terms & conditions?
View our sample agreement here.