Prosidium Lifetime Repair Care

Turn every CPRO quote into
lifetime loyalty.

Dealer service departments in your area are closing more service quotes and significantly increasing sales retention — with zero changes to your current process.

QUOTE SHOPPING

↓ down

CSI LIFT

+ 3-10%

CPRO REVENUE

↑ up

Built to increase fixed ops retention

A simple way to add customer value to every repair without changing your process.

Found revenue in every CPRO

Generate revenue from repair orders you are already writing. Eligible parts and labor lines become an easy add on that increases RO value today and helps protect future service retention.

A clean differentiator

Independent shops often win on price. You win on trust with lifetime coverage that brings customers back to your service drive.

Zero extra effort

Each eligible part and labor line on the repair order includes a limited lifetime warranty. You keep servicing vehicles. The program does the rest.

Fewer negative returns

Customers leave with peace of mind instead of doubt, which lowers upset returns and improves the service experience.

No new process. No new headaches. Just better outcomes.

A simple way to add value to every repair without changing your process.

Generate the CPRO as usual

Advisors add parts and labor to RO as they do already. No changes to current RO creation process.

Automatic inclusion

Eligible part line items receive Lifetime Repair Care automatically. The system calculates and applies coverage for you.

Customer leaves confident

The repair is backed with a lifetime warranty statement, turning car repair anxiety into confidence.

Loyalty follows

When a new repair for covered parts arises, customers return to you instead of the competition across town.

Stand out against independent shops

Price is not the only story. Offer lifetime coverage on eligible parts and labor to justify the repair investment and earn the next visit. Our partners retain significantly more sales customers and close more phone quotes.

Operational wins
  • No added steps for advisors or techs
  • Clean, itemized visibility on covered lines
  • Consistent experience across writers and shifts
  • Fewer escalations from upset returns
Business impact
  • Increased service retention and repeat visits
  • Improved CSI and post‑service sentiment
  • Added revenue per RO with no extra labor
  • Stronger reputation for transparency and trust
OPERATIONAL & FINANCIAL WINS

What changes when I add PLRC

Found revenue that exists in every repair order — you’re just not capturing it today.

Customers covered by a lifetime warranty have fewer complaints. CSI scores reflect that.

Reporting shows exactly which ROs are enrolled and performing.

Stable, scalable growth with reinsurance opportunities for qualified stores.

When a covered part fails, the customer brings it back to your store — not an independent shop.
 

“Service profitability is up. RO amounts are higher on average. CSI scores are climbing too..”

Fixed Ops Director – Chris S.

Stand out against independent shops

Price is not the only story. Offer lifetime coverage on eligible parts and labor to justify the repair investment and own the next visit.
 

Common questions from dealers

No. The warranty is preloaded and calculated automatically. There is no script to learn and no extra step to complete. Your advisors do exactly what they already do.

Claims follow a simple verification and approval process administered by Prosidium. We aim to keep customers in your lane and out of frustration. We’ve been a third party warranty company since 2009. We also manage claims for INEOS Grenadiers aftermarket program.

Yes. You have visibility into covered lines, retention trends, and program impact so you can manage results with confidence.

Absolutely. This program is designed to be fully reinsurable. Darren can walk you through the structure specific to your store.
Parts and labor lines that meet program criteria are covered automatically. Your Prosidium representative will help configure eligibility for your store during onboarding.

READY TO SEE IT FOR YOUR DEALER?