We're here when you need us.
Our claims office is in Scottsdale, Arizona with support staff nationwide. Office hours are Monday through Friday, 8:00 AM to 5:00 PM Pacific.
How to reach us
To file a claim, call us at the number below or the number on your contract, submit a claim form below, or file a claim through your Dealer Admin Portal.
Contract copies
Email Client Services for a copy of your agreement.
admin@pwcteam.comWhat to do if something goes wrong
Prevent further damage
Take action right away. Watch your vehicle's warning lights and gauges and stop driving if something isn't right.
Go to a repair facility
Return to the selling dealer or any licensed repair facility. Give them a copy of your agreement or your agreement number.
Have them call us
Your service writer contacts Prosidium toll free at 855-251-7175. The repair facility gets authorization before any covered repair.
Pay your deductible
You pay the deductible and any non-covered repairs. We reimburse the repair facility or you for the authorized covered amount.
See "Guide To Filing A Claim" in your agreement for full details.
Common questions
How can I get a copy of my contract?
How do I make a claim?
- Prevent Further Damage by taking immediate action. The operator is responsible for observing vehicle warning lights and gauges, and to take appropriate action immediately.
- Return Vehicle to the selling Dealer or approved licensed repair facility. Provide the repair facility with a copy of your agreement and/or agreement number. Have your dealership service writer contact Prosidium Warranty & Capital toll free at 855-251-7175 to start your vehicle claim. The repair facility will obtain authorization from the administrator for any claim.
- Pay deductible and costs for non-covered repairs. We will reimburse the repair facility or you for the cost of the work performed on the vehicle that is covered by your agreement for the authorized amount.
- Refer to the section in your agreement "Guide To Filing A Claim".
Can I take my vehicle to any repair facility?
What happens if I break down on a weekend or out of state?
Is towing covered under my agreement?
24-Hour Roadside Assistance 877-211-8136 is a benefit of your Prosidium Auto Care agreement. In the event your vehicle is disabled, you are entitled for reimbursement or payment for up to $100 per occurrence for towing/road services. You must pay fees that exceed the amount of the Roadside Assistance benefits at the time the service is rendered.
For Prosidium Car Care agreements, 24-Hour Roadside Assistance number is 844-235-8752. Please see your agreements for complete benefits, terms and conditions.
Do you pay for all the parts and all the labor?
Why do I need maintenance records?
Why did we deny or not cover a repair?
What if I want to cancel my service agreement?
Is my vehicle service agreement transferrable?
Still have questions?
Talk to a real person on our team. We're happy to help.